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Tag: customer service


5 Pillars of Customer Service Excellence

5 Pillars of Customer Service Excellence

Customer service is crucial to customer support professionals, and they are constantly on the urge to know ways to which they can keep customers contended, loyal, and engaged. It is because, despite hard efforts from businesses, the increase in customer loyalty is very little. As per the experts, it is because the concept of customer service is highly ambiguous. While you may be delighting one...

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Turning A Good Customer Service Team Into A Great One

Turning A Good Customer Service Team Into A Great One

Regardless of their size or stability, businesses depend on their customers. If there are no customers there will be no business. Customers on the other hand have choices–in the online world, their choices are practically endless–and if businesses want them to stick, they have to provide what customers are looking for. But what customers are looking for? Obviously they are looking for best quality service/product...

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